Lost luggage

For the movie with the same title, see Left Luggage (film).

Sculpture Lost Luggage Depot (2001) by the Canadian artist Jeff Wall, Wilhelminakade, Rotterdam

Lost luggage is luggage conveyed by a public carrier such as an airline, seafaring cruise ship, shipping company, or railway which fails to arrive at the correct destination with the passenger. In the United States, an average of 1 in 150 people have their checked baggage misdirected or left behind each year.

Lost or misdirected luggage is more likely if the journey has several legs, involving changing planes once or more. There are many causes of lost luggage. If a passenger arrives late for a flight, there may not be time for their luggage to be loaded onto the plane. If tags are accidentally torn off, the airport may not know where to send the luggage. Human error is also common: tags may be misread or luggage put in the wrong place. Sometimes there is no room in the plane or weight problems. Security delays can also cause bags to arrive on a later flight than their owner. Luggage is taken through customs after its owner claims it.

Most lost luggage is quickly sent by the airline to the correct destination. Airlines will often reimburse passengers for toiletries, clothing, and other essentials if the arrival airport is away from the passenger's home area. In most cases, when delayed luggage arrives, a courier service will deliver it to the passenger's home or hotel. The airline usually pays for this.

In case of lost luggage, travelers are advised to carry all essentials in a carry-on bag, including a change of clothes and anything they would be greatly troubled to lose because of its monetary or emotional value (this excludes security restricted items, that can not be carried inside the passenger cabin). Occasionally luggage is completely lost and cannot be recovered. The airline will then normally compensate the owner. The passenger must then list the contents of their baggage and file a claim.

Bags can also be damaged during travel, but most damage (such as broken wheels and handles) is not covered under the airlines' contract of carriage. Some airlines, however, will still repair such damage as a good faith gesture, or offer a discount voucher for a future flight. In general airlines regard the purpose of luggage to be the protection of its contents during transit. If the luggage is damaged, even severely, but the contents are unharmed, then airlines regard the luggage as having fulfilled its purpose and will not compensate owners.

Unclaimed Baggage Center

Most airlines maintain stores where they sell the contents of lost or abandoned luggage. If a baggage is never recovered, it is usually because it has been mistaken by another passenger as his or her own baggage. Alternatively it could have been stolen either by another passenger or an airport employee (perharps with an accomplice).

In 2004, a baggage handler at Baltimore-Washington International Airport was arrested for the theft of mail sent by airplane, including credit cards.

The majority of unclaimed baggage in the United States, whether by being lost or misdirected, or simply forgotten by travelers, is handled by the Unclaimed Baggage Center in Scottsboro, Alabama, which has contracts with most major airlines. Eventually the luggage sent to UBC is resold for a profit.

Statistics

The U.S. Department of Transportation maintains air travel consumer reports, which include statistics on mishandled baggage. For April 2009 Atlantic Southeast Airlines was the top ranked for reports of mishandled baggage with 9.17 reports per 1000 passengers.

Airline	Total Baggage Reports	Enplaned Passengers	Reports per 1,000 passengers
Atlantic Southeast Airlines	9,642	1,051,861	9.17
American Eagle Airlines	10,547	1,236,837	8.53
Skywest Airlines	9,056	1,713,538	5.28
Comair	2,861	564,174	5.07
Delta Air Lines	24,649	4,880,051	5.05